Shipping and Delivery Policy

1. Overview & Shipping Regions

At Shorty’s Seafood, we are committed to delivering our premium, gourmet frozen seafood straight from certified fisheries to your doorstep. We currently ship our products to residential and commercial addresses across the USA and Canada.

2. Processing and Handling Time

  • All orders are carefully processed and packed in specialized temperature-controlled insulated packaging with dry ice or gel packs to maintain optimal frozen conditions during transit.

  • Orders are typically processed within 1 to 2 business days. Orders placed over weekends or national holidays will be processed on the next business day.

3. Shipping Rates & Delivery Timelines

  • Shipping charges for your order are calculated and displayed at checkout based on your destination zip/postal code and chosen delivery speed.

  • We partner with reliable, expedited cold-chain courier services to ensure swift transit times. Estimated delivery windows will be provided at the time of checkout.

4. Perishable Goods & Delivery Acceptance

  • Because our gourmet seafood products are perishable frozen goods, it is the customer’s responsibility to ensure that someone is available to receive and unpack the shipment immediately upon delivery.

  • Shorty’s Seafood is not liable for spoilage or damage caused by packages left unattended for extended periods after delivery, incorrect shipping addresses provided at checkout, or delivery delays caused by courier disruptions or severe weather conditions.

5. Order Tracking

Once your order has been dispatched from our fulfillment center, you will receive a confirmation email containing your tracking number so you can monitor your shipment’s progress in real-time.

6. Issues with Delivery (Damaged or Spoiled Items)

If your order arrives damaged, thawed, or compromised in any way due to transit issues, please contact us within 24 hours of delivery with photographic proof of the items and packaging at:

  • Email: order@shortysshrimp.com

  • Phone: +1 (920) 391-5754

Our support team will review your claim promptly and arrange for a replacement or a refund where applicable.